"The deficit reduction programme might drive government bureaucracies and the voluntary sector to adopt more modern means of providing information-based help and advice. A shrinking state results in fewer people to answer phone helplines and staff desks in public offices. But state systems and public policy problems are not becoming any more simple yet. So can advice providers tap into the potential of self help networks online?"
DWP's Merlin standards for contractor / subcontractor relationships, which breaks it down into different stages with useful "elements" under each one.