Through the excellent Joseph Rowntree Foundation, Age Concern London yesterday published an interesting paper on involving users in commissioning. (I’ve covered previous JRF publications in this area here and here.)
For anyone who is interested in user engagement or user-led work, Age Concern’s report is well worth a read.
Partly to support the launch, I gave a talk about Community Care Live today on this topic, the text of which is below. The main point I wanted to make was that finding the solutions to some of the most challenging aspects of the personalisation of adult social care – for example, workforce development, registering Personal Assistants, or market development – can be found through involving users.
All feedback gratefully received.